Refund Policy

At Alexia Global School, we strive to ensure that all students have a positive and enriching learning experience. However, if you are unsatisfied with a course or service, our Refund Policy outlines the conditions under which you may request a refund.

1. General Refund Eligibility

Refunds are available under the following circumstances:

• You have enrolled in a paid course but wish to cancel within the first 7 days of purchase.

• The course content is incomplete, or the instructor fails to deliver the promised material as outlined in the course description.

• The course you enrolled in was removed from the platform within the first 14 days of purchase.

• Technical issues (on the platform’s side) prevented you from accessing the course for a significant period, and no reasonable solutions were provided.

Please note: Refunds will not be provided if more than 25% of the course content has been accessed or completed.

2. Non-Refundable Items

Certain services and fees are non-refundable, including:

• Subscription fees for premium access services (after the trial period, if applicable)

• One-time payment fees for assessments, certifications, or supplementary materials (unless defective or not delivered)

• Custom courses created specifically for a student on demand by an instructor

• Donations or voluntary contributions made through the platform

3. How to Request a Refund

If you are eligible for a refund, you can submit a request by:

• Logging into your account

• Navigating to the Support section

• Submitting a Refund Request Form with details of the course and the reason for your refund request We will review your request and respond within 5-10 business days. In certain cases, we may require additional information to process the refund.

4. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method within 7-14 business days.

• You will be notified via email once the refund has been issued.

5. Payment Disputes

If you believe there has been an error with your payment or refund, please contact us at info@alexiaglobalschool.com. We aim to resolve all disputes as quickly as possible.

6. Instructor-Created Courses

Instructors may have their own refund policies for tailor-made or on-demand courses. These policies should be outlined within the course details before purchase. Alexia Global School does not have control over third-party instructors' refund decisions but will facilitate communication if necessary.

7. Exceptions

We reserve the right to deny refund requests in the following cases:

• The request was made beyond the 7-day window after the course purchase.

• Evidence of misuse, abuse, or fraudulent activity related to the course or platform.

• The course was successfully delivered, and no valid reason is provided for dissatisfaction.

8. Changes to the Refund Policy

Alexia Global School reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and significant updates will be communicated via email or platform notifications.9. Contact Information

For further inquiries regarding refunds, please contact us at:

Email: info@alexiaglobalschool.com